Our Water Supply Charges | Portsmouth Water

Image of hand checking temperature of bath water

Our water supply charges for households

Portsmouth Water provide over 320,000 properties with a clean and continuous supply of water, 24 hours a day, 365 days a year at the lowest price in the country. Costing less than 41p per day on average, the charges to supply water to your home is almost half the cost of a pint of milk.

2025-26 charges for water supply

Scheme of Charges for Household Customers - click here
Statement of Board Assurance in relation to the 2025-26 Charges Scheme - click here
Statement of significant changes to bills 2025-26 - click here

How we spend each £1 of your water supply bill

An image of a £1 coin with allocated costs to keep the water supply running

Please note that this breakdown does not include your wastewater charges. In most cases, you will receive a separate bill for this from Southern Water for this.

Previous Charges

To view our full 2024-2025 Scheme of Charges for household customers click here
To view our full 2023-2024 Scheme of Charges for household customers click here
To view our full 2022-2023 Scheme of Charges for household customers click here
To view our full 2021-2022 Scheme of Charges for household customers click here
To view our full 2020-2021 Scheme of Charges for household customers click here

For information about our Scheme of Charges dating back further than five years, please contact us to request this from our regulations team.

Other Payment Information

If you are having difficulty in paying your bill, or would like to know if you can clear your arrears quicker, or reduce your annual charge please see here

Payment In Full or Two Half-yearly Payments

Your water bill is for the whole year from 1st July to 30th June. You can either pay your bill in full immediately, or if you wish you can pay in two instalments, the first being due straight away and the second on 1st January. We will send out a reminder for the second instalment.

Flexible payment plans

Do not worry if you have not got a bank or building society account and need to spread the payments of your water bill. You can sign up for weekly, fortnightly or monthly payments by contacting our Customer Services Department. A set of instalment slips payable free of charge at any branch of Lloyds will be sent to you. You can choose to make your payment at any PayPoint retailer with your unique barcode printed on the front page.

You can use the link below to find your closest PayPoint location.

https://www.paypoint.com/en-gb

Charging by Rateable Value

Although in 1991 the local authority ceased using the Rateable value of a property for charging rates, and the Rateable values were no longer reviewed, the Government made provision for the Water Industry to continue using these assessments for charging purposes. For those properties without a Rateable Value and who are not on a meter we charge a Licence Fee for the supply of water.

Queries About Your bill

If you have any queries regarding your bill you can contact us by telephone, email or letter. If you decide to contact us, we will answer your query within 10 working days of receiving the correspondence. If you write to ask us to change the way you pay your bill and we find we cannot make the change we will let you know within 5 working days from the date we hear from you.

Refund Policy

Your Portsmouth Water account may be in credit for a number of reasons, please see our refund policy for details of how to ask for a refund.

Portsmouth Water Refund Policy