Ways to pay your water supply bill
Pay by Direct Debit
Payments can be spread simply with a monthly Direct Debit at no additional charge, or you can simply pay the annual amount after your bill has been sent to you.
From your online account, you can select the date you would like your Direct Debit is taken from your account, allowing you to stay in control of your outgoings.
Pay by Telephone
You can pay your bill 24 hours a day, 7 days a week via our automated telephone payments line, by calling our free phone number 0800 802 1499.
No additional charges are made for payments received by debit or credit cards.
You will need sight of your most recent bill and customer reference number.
Pay Online
You can pay your bill in your online account or through our website. Both services accept most major credit and debit cards.
No additional charges are made for payments received by debit or credit cards. You will need sight of your most recent bill and customer reference number.
Pay by BACS or Internet Banking
If you arrange your payments online, please advise your bank that future payments should be made to our Lloyd's Bank Head Office Collection Account:-
| SORTCODE: | 30-00-00 |
| ACCOUNT NUMBER: | 02390302 |
Please remember to quote your reference number when making payments.
Our water supply charges for households
The Company provides over 300,000 properties with a clean and continuous supply of water, 24 hours a day, 365 days a year at the lowest price in the country.
Costing on average less than 33p per day, the cost to you is much less than the cost of a daily newspaper or a morning coffee.
2024-25
- Scheme of Charges for Household Customers - click here
- Final Charges Scheme Assurance Statement for 2024/25 - click here
- Explanation on typical bills changes for 2024/25 - click here
- Average bill for Household Customers for 2024/25 - click here
- Typical Household bill changes from 2023/24 to 2024/25 - click here
Previous Years
To view our full 2023-2024 Scheme of Charges for household customers click here
To view our full 2022-2023 Scheme of Charges for household customers click here
To view our full 2021-2022 Scheme of Charges for household customers click here
To view our full 2020-2021 Scheme of Charges for household customers click here
To view our full 2019-2020 Scheme of Charges for household customers click here
To view our full 2018-2019 Scheme of Charges for household customers click here
To view our full 2017-2018 Scheme of Charges for household customers click here
To view our full 2016-2017 Scheme of Charges for household customers click here
To view our full 2015-2016 Scheme of Charges for household customers click here
Other Payment Information
If you are having difficulty in paying your bill, or would like to know if you can clear your arrears quicker, or reduce your annual charge please see here
You can use the link below to find your closest PayPoint location.
https://www.paypoint.com/en-gbIf you have any queries regarding your bill you can contact us by telephone, email or letter. If you decide to contact us by email or letter we will answer your query within 10 working days of receiving the correspondence. If you write to ask us to change the way you pay your bill and we find we cannot make the change we will let you know within 5 working days from the date we receive your letter.