Charges and Payments | Portsmouth Water

Ways to Pay

Pay by Direct Debit

Payments can be spread with a monthly Direct Debit at no additional charge. You can pay by one, two or up to eight monthly instalments. There is a choice of payment dates, the 1st, 8th, 15th or 28th of the month.

Please click here to set up a Direct Debit.

Pay Online

You can pay your bill online here, using most major credit and debit cards.

No additional charges are made for payments received by debit or credit cards. You will need sight of your most recent bill and customer reference number.

Pay by Telephone

You can pay your bill 24 hours a day, 7 days a week via our automated telephone payments line, by calling our free phone number 0800 802 1499.

No additional charges are made for payments received by debit or credit cards.

You will need sight of your most recent bill and customer reference number.

Pay by BACS or Internet Banking

If you arrange your payments online, please advise your bank that future payments should be made to our Lloyd's Bank Head Office Collection Account:-

SORTCODE:	30-00-00
ACCOUNT NUMBER:	02390302

Please remember to quote your reference number when making payments.

The Company provides over 300,000 properties with a clean and continuous supply of water, 24 hours a day, 365 days a year at the lowest price in the country.

At less than 33p, the average daily cost to you is still below the cost of a daily newspaper.

2024-25

Scheme of Charges for Household Customers - click here
Final Charges Scheme Assurance Statement for 2024/25 - click here
Explanation on typical bills changes for 2024/25 - click here
Average bill for Household Customers for 2024/25 - click here
Typical Household bill changes from 2023/24 to 2024/25 - click here

Previous Years

To view our full 2023-2024 Scheme of Charges for household customers click here
To view our full 2022-2023 Scheme of Charges for household customers click here
To view our full 2021-2022 Scheme of Charges for household customers click here
To view our full 2020-2021 Scheme of Charges for household customers click here
To view our full 2019-2020 Scheme of Charges for household customers click here
To view our full 2018-2019 Scheme of Charges for household customers click here
To view our full 2017-2018 Scheme of Charges for household customers click here
To view our full 2016-2017 Scheme of Charges for household customers click here
To view our full 2015-2016 Scheme of Charges for household customers click here

Other Payment Information

If you are having difficulty in paying your bill, or would like to know if you can clear your arrears quicker, or reduce your annual charge please see here

Payment In Full or Two Half-yearly Payments

Your water bill is for the whole year from 1st July to 30th June. You can either pay your bill in full immediately, or if you wish you can pay in two instalments, the first being due straight away and the second on 1st January. We will send out a reminder for the second instalment.

Flexible payment plans

Do not worry if you have not got a bank or building society account and need to spread the payments of your water bill. You can sign up for weekly, fortnightly or monthly payments by contacting our Customer Services Department. A set of instalment slips payable free of charge at any branch of Lloyds will be sent to you. You can choose to make your payment at any PayPoint retailer with your unique barcode printed on the front page.

You can use the link below to find your closest PayPoint location.

https://www.paypoint.com/en-gb

Charging by Rateable Value

Although in 1991 the local authority ceased using the Rateable value of a property for charging rates, and the Rateable values were no longer reviewed, the Government made provision for the Water Industry to continue using these assessments for charging purposes. For those properties without a Rateable Value and who are not on a meter we charge a Licence Fee for the supply of water.

Queries About Your bill

If you have any queries regarding your bill you can contact us by telephone, email or letter. If you decide to contact us by email or letter we will answer your query within 10 working days of receiving the correspondence. If you write to ask us to change the way you pay your bill and we find we cannot make the change we will let you know within 5 working days from the date we receive your letter.

Refund Policy

Your Portsmouth Water account may be in credit for a number of reasons, please see our refund policy for details of how to ask for a refund.

Portsmouth Water Refund Policy