Service Interruptions
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Vixen Close, Plymouth Drive, Hill head | Off: 09/06/2026 08:00 | Planned maintenance
We will be undertaking essential maintenance work on the water distribution network which will mean customers' water supplies will be turned off for a maximum period of 7 hours on Tuesday 9th of June 2026 commencing at 08:00am
Prior to the water supply interruption, we suggest that you draw off and store sufficient tap water for your drinking needs over this period. If your property has a cold-water cistern, it should provide sufficient reserve for your normal sanitary requirements (i.e. lavatory flushing) if used sensibly. Central Heating systems should not be affected by the shutdown.
Slight discoloration of the water may occur when the supply is restored so we would recommend checking that the water is clear before using washing machines or other appliances. We would in any case advise that water using appliances (washing machines, dishwashers etc.) should NOT be used during the shutdown period.
If you do experience any discolouration of the water supply, this is normal following such events and poses no health risk to the water supply system. To address this, we would recommend you run your cold kitchen tap for 10 minutes or until clear. For further guidance about this, please refer to our water quality information page at portsmouthwater.co.uk/water-quality/
We apologise for any noise or inconvenience that our activities may cause you but we will endeavour to keep this to a minimum and thank you for your patience whilst we undertake these essential works.
If your water supply does not return to normal after we restore the supply, please contact us on 023 9247 7999. Our staff are available on this number 24 hrs a day to provide further advice or if necessary, arrange for a company representative or plumber to call. They will rectify any problem which is found to be due to this interruption to supply, free of charge.
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Madehurst Area | Off: 09/06/2026 10:48 | Service interruption | Emergency
We are currently undertaking maintenance works in the area that may result in a very brief interruption to your water supply.
We apologise for any inconvenience or disruption this may cause. Our team will work diligently to complete the required tasks as quickly as possible. We understand the importance of uninterrupted access to clean water and will make every effort to minimise the duration of this interruption.
Slight discoloration of the water may occur when the supply is restored so we would recommend checking that the water is clear before using washing machines or other appliances. If you do experience any discolouration of the water supply, this is normal following such events and poses no health risk to the water supply system. To address this, we would recommend you run your cold kitchen tap for 10 minutes or until clear. For further guidance about this, please refer to our water quality information page at portsmouthwater.co.uk/water-quality/
We appreciate your understanding and cooperation as we work to maintain and protect the quality of our water supply network. If you have any questions or require further information about these works, please do not hesitate to contact our customer service team on 023 9247 7999.
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