How can we help?
Complete the relevant form to submit your request
You can also make changes in your online account, from updating your personal details, making a one-off payment, updating your Priority Services, or changing your communication preferences.
Contact us about something else
| Customer Services opening hours | Billing & account enquiries
Monday to Friday 8am – 5pm Water supply, water quality enquiries and other enquiries Monday to Friday 8.30am – 4.30pm |
| Email enquiries | If you need to ask or tell us something else not covered in the forms on this web page, please complete this form |
| Billing & account enquiries
Water meter enquiries |
023 9249 9666 |
| Bereavement notification | We have partnered with Settld to provide a free online form to notify us of the death. If you need to, you can also use Settld to inform all other organisations (from banks to social media providers), in one go. |
| 24-hour emergency line | 023 9247 7999 |
| Water supply network enquiries | 023 9249 9888 (leaks, new supplies, repairs, plumbing and water regulations) |
| General enquiries
Water quality enquiries (taste, smell, appearance) |
023 9249 9888 |
| Head Office address | Po Box 99, West Street, Havant, Hampshire, PO9 1LG |
| How to find us | Click here for a local map (Postcode For Sat Nav: PO9 1LD) |
Contact form